Wednesday, October 30, 2013

Customer service at its best



As I was sitting in my office, I heard our scheduler, Donna Kerble, take a phone call for an evening deposition and video conference here in Boston on Wednesday night.  Please note that President Obama is giving a speech at Faneuil Hall Marketplace at 4:00 pm and then Game 6 of the World Series will be played at Fenway Park.  Game time 8:07 pm.  Talk about a logistical nightmare trying to navigate through the streets of Boston on this eventful night.

The client decides coming to Boston would be difficult for his clients, so he requests we move off-site to Framingham.  He still needs video conferencing and a reporter.  He is going to book a room at a hotel.

Donna, knowing that “booking a room” might not be enough, took the initiative and made quite a few phone calls on behalf of our client.  Did the hotel have Internet and/or video conferencing?  Would counsel agree to a Cameo hookup?  Were there other facilities in the Framingham area that could host a video conference for counsel on-site? Donna gave counsel many options to choose from.  He was so thankful for Donna’s effort in helping him set up this important deposition.  

Thanks, Donna, for always giving 110%.  Your “Can Do” attitude is simply contagious!

No comments:

Post a Comment