Your clients deserve “Impeccable” service

Words like “quality,” “superior” and “excellence” are adjectives commonly used to describe one’s business.

I recently attended a STAR convention in Washington, DC, where I had an opportunity to listen to Steve Dorfman’s seminar on giving your client an “Impeccable Client Experience.”  Why impeccability?

When a client hires you, they expect:

•          Accuracy of the transcript
•          Availability to be at their deposition/hearing whenever or wherever you’re needed
•          A partnership where you recommend services that they may need to make their job easier, and
•          Advice/learning opportunities regarding products and services they may need above and beyond the “traditional” services provided by your profession.  

So how do you become “impeccable”?  Get deliberate about engineering a remarkable experience. Build trust with your “can do” attitude.  Follow through by being a master of your craft. That means sitting for new court reporter certifications, write realtime, and embrace new technology like iCVNet Cloud and remote video conference services.  Be consistent, credible, and aware of the situation at hand.  Be a good listener.  Give your client unprecedented service that goes beyond the written page.

Doris O. Wong Associates, Inc., is dedicated to giving our clients “impeccable” service.